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partners + napier | Agency Profile, Contacts, AOR, Client Relationships
Service: full service
- Main Telephone
- (585) 454-1010
Primary Address
One South Clinton Avenue
Suite 400
Rochester,
NY
14604
USA
partners + napier Contacts
Contacts (5/26)
Name | Title | State | ||||||||||||
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Jeff G. | Chief Creative Officer | NY | ||||||||||||
Sample of Related Brands
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Courtney C. | Chief Executive Officer | NY | ||||||||||||
Rob K. | Chief Creative Officer | NY | ||||||||||||
Sharon N. | Executive Chair & Founder | NY | ||||||||||||
Dillon C. | Associate Director, Multimedia | NY |
WinmoEdge
Gen-Z, Millennial Opps: Burgerfi revamps customer experience, hires CMO (Score 78)
Sales lead: Get in touch if you can help this company with bolstering the customer experience.
- BurgerFi revealed during its recent Q4 earnings report that it is currently focused on improving the customer experience.
- The chain launched a new mobile app, website, and loyalty program late last year.
- This will allow it to collect data to target consumers directly.
- It is also offering exclusive benefits to members such as a secret menu.
In other news:
- Burgerfi hired Cindy Syracuse as CMO in January 2023.
- Syracuse previously served as chief strategy officer of Woodie's Wash Shack.
- She now leads all of Burgerfi's marketing initiatives.
Target demographic: Gen-Zers & millennials
The company will likely:
- Increase promotional activity
- Ramp digital spend back up
- Review agency roster
Digital and social insights (digital ad spend, effectiveness, impressions, and performance)
- YTD spend: Burgerfi spent about $132.2k on digital display ads YTD, down 61% from $335.5k spent in this channel during the same time period of 2022.
- YTD data: 14.9m impressions via YouTube (37%), Instagram (36%), and Facebook (26%).
- 2021-2022 spend: Full-year spend dropped 46% from $1.6m in 2021 to $862.1k in 2022.
- Ad location: It placed 99% of these ads directly onto sites such as youtube.com, instagram.com, and facebook.com. It placed 1% of these ads indirectly through Simpli.fi onto sites such as about.com, healthboards.com, blurtit.com, bizrate.com, and auctionzip.com.
Agency analysis:
- Opportunity: Contact the new CMO to see if she plans on making any changes to Burgerfi's roster.
- Current roster:
- partners + napier: creative AOR
- Investis Digital: media, digital, & social
- rbb Communications: social & PR AOR
Insight Sources: Digital spend insights estimated by Pathmatics.